Terms and Conditions

Last Updated: October 2024

1. Introduction

Welcome to I-Care, a mobile application operated by I-Care Med Limited . I-Care connects patients with healthcare professionals, offering the ability to book medical consultations at home and via videoconference. By using I-Care, you agree to these Terms and Conditions. If you do not agree, you must refrain from using the app. I-Care Med Limited is a company registered in the United Kingdom with registration number 14836231, and its registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For any inquiries, please contact us at info@i-care-care.

2. Definitions

    • App: The I-Care mobile application and all associated features.
    • Healthcare Professionals: Licensed and registered doctors or medical practitioners who provide healthcare services via the app.
    • Patients: Individuals seeking healthcare services via the I-Care app.
    • Services: Medical consultations, either via home visits or videoconference, booked and provided through the app.

3. Eligibility

To use the I-Care app, you must:

    • Be at least 18 years old.
    • Provide accurate and up-to-date personal information during registration.
    • Hold legal responsibility for any consultations booked for yourself or a minor for whom you have legal authority.

4. Healthcare Services

I-Care is a platform facilitating consultations between patients and healthcare professionals. We are not healthcare providers and do not offer medical advice, diagnosis, or treatment. Healthcare professionals listed on the app operate independently, and their services are subject to their professional standards and legal obligations.

5. Booking and Payment

    • Consultations can be booked through the app for home visits or videoconference appointments.
    • Payments for services must be made in advance via the app's payment gateway.
    • Cancellations or rescheduling of consultations must follow the app’s cancellation policy, which may involve a fee depending on the timing of the cancellation.

6. Use of the App

You agree to:

    • Use the app only for lawful purposes.
    • Not interfere with the app’s operation or security.
    • Not attempt to access data not intended for you.
    • Provide accurate and truthful information when using the app.

We reserve the right to suspend or terminate your access to the app if you breach these terms.

7. Privacy and Data Protection

We take your privacy seriously. Our handling of personal information is governed by our Privacy Policy, which is compliant with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using the app, you consent to the collection, use, and storage of your data in accordance with this policy.

8. Medical Advice and Liability

I-Care Med Limited does not provide medical care. Any advice, diagnosis, or treatment provided through the app is given solely by healthcare professionals. We are not liable for any outcomes arising from consultations or for any advice received from healthcare professionals.

10. Limitation of Liability

To the maximum extent permitted by law, I-Care Med Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use of the app or healthcare services, including but not limited to loss of data, injury, or death.I-Care Med Limited does not provide medical care. Any advice, diagnosis, or treatment provided through the app is given solely by healthcare professionals. We are not liable for any outcomes arising from consultations or for any advice received from healthcare professionals.

11. Indemnification

You agree to indemnify and hold harmless I-Care Med Limited, its directors, employees, and agents from any claims, liabilities, damages, or costs arising out of your use of the app or your violation of these Terms and Conditions.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated through the app or via email. Continued use of the app after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at info@i-care-care.

15. Account Deletion

You have the right to request the deletion of your account and all associated data at any time. To delete your account, please enter your email address in the box below and click the "Delete" button. Upon verification, we will proceed with the deletion of your account and notify you once the process is complete. Please note that certain data may be retained as required by law or for legitimate business purposes, as outlined in our Privacy Policy.