Privacy Policy And Data Policy

Effective Date: November 2024

1. Introduction

Welcome to i-Care. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application designed to manage medical booking appointments between doctors and patients based on the patient's location and required medical specialist in the United Kingdom.

By using our app, you agree to the collection and use of information in accordance with this policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

I-CARE MED LIMITED

71-75 Shelton Street Covent Garden London, WC2H 9JQ, United Kingdom

client.data@i-care.care

3. Information We Collect

a. Personal Data
    • Identification Information:Name, date of birth, gender.
    • Contact Information: Email address, phone number, postal address.
    • Account Credentials:: Username and password.
b. Special Category Data
    • Health Information:Medical history, current health conditions, medications.
    • Appointment Details: Dates, times, and types of medical appointments.
c. Children's Data
    • Personal data of children under 18, collected only with verifiable parental consent.
d. Location Data
    • Real-time geographic location to match patients with nearby medical specialists.

4. How We Collect Data

    • Directly from You: When you register, update your profile, or book an appointment.
    • Through App Usage: Cookies and similar tracking technologies to enhance user experience.
    • From Parents or Legal Guardians: For children's data under parental supervision.

5. How We Use Your Data

    • To Provide Services: Facilitate medical appointment bookings and video consultations.
    • Communication: RSend confirmations, reminders, and updates regarding appointments.
    • Customer Support:Address inquiries, complaints, and technical issues.
    • Legal Compliance: Fulfill legal obligations and respond to legal processes.

6. Legal Basis for Processing

    • Consent: For processing special category data and children's data.
    • Performance of a Contract:Necessary for providing the requested services.
    • Legal Obligations:Compliance with applicable laws and regulations.

7. Disclosure of Your Information

a. With Medical Professionals
    • Share necessary personal and health information with doctors for appointment purposes.
b. Third-Party Service Providers
    • IT service providers, payment processors, and analytics services who assist in operating our app.
c. Legal Requirements
    • If required by law or in response to valid requests by public authorities.

8. Children's Privacy

WWe recognize the importance of protecting children's privacy. Our app allows for the booking of medical appointments and video consultations for children under 18, only with the explicit consent and supervision of a parent or legal guardian.

    • Parental Consent: Required for collecting and processing children's data.
    • Verification Measures: We take reasonable steps to verify that consent is given by the parent or guardian.
    • Data Minimization: Only collect data necessary for providing the services.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

    • Encryption: Data is encrypted during transmission and at rest.
    • Access Controls: Restricted access to personal data to authorized personnel only.
    • Regular Assessments: Periodic security reviews and updates.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

11. Your Rights

Under the UK GDPR, you have the following rights:

    • Access:Request a copy of the personal data we hold about you.
    • Rectification: Correct any inaccurate or incomplete data
    • Erasure: Request deletion of your personal data under certain conditions.
    • Restriction: Limit the processing of your data.
    • Data Portability: Receive your data in a structured, commonly used format.
    • Objection: Object to the processing of your data for direct marketing purposes.
    • Withdraw Consent: At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at client.data@i-care.care.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in compliance with UK data protection laws.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy and, if the changes are significant, by providing a prominent notice within the app.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

I-CARE MED LIMITED

71-75 Shelton Street Covent Garden London, WC2H 9JQ, United Kingdom

client.data@i-care.care

15. Complaints

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://ico.org.uk/

Telephone: 0303 123 1113

16. Acknowledgment

By using our app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.