Privacy Policy

Last Updated: October 2024

Your privacy is important to us. This Privacy Policy explains how our APP i-Care collects, uses, discloses, and safeguards your information when you use our mobile application designed to manage appointments between doctors and patients, taking into consideration symptoms and geographical distance.

By accessing or using the app, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the app.

1. Information We Collect

a. Personal Information

When you register or use the app, we may collect personal information, including but not limited to:

  • Patients:
    • Name
    • Contact information (email address, phone number)
    • Date of birth
    • Gender
    • Address
  • Doctors:
    • Name
    • Professional qualifications
    • Contact information
    • Clinic or hospital address
    • Licensing information
b. Health Information

For the purpose of scheduling appointments and facilitating medical consultations, we may collect health-related information such as:

    • Symptoms described by the patient
    • Medical history (if provided)
    • Any uploaded medical documents or images
c. Location Data

To match patients with nearby doctors and optimize appointment scheduling, we may collect:

    • Geographical location data from your device (GPS coordinates)
    • IP address to approximate location
d. Usage Data

We may collect information on how the app is accessed and used, including:

    • Log files
    • Device information
    • Interaction with app features

2. How We Use Your Information

Health Information

We use the collected information for various purposes:

    • To facilitate appointment scheduling between doctors and patients
    • To match patients with suitable doctors based on symptoms and proximity
    • To communicate with you, including sending confirmations, reminders, and updates
    • To personalize user experience and improve our services
    • To comply with legal obligations and protect our legal rights

3. How We Share Your Information

a. With Healthcare Providers
    • Patients' Information: Shared with selected doctors to provide medical services.
    • Doctors' Information: Shared with patients seeking medical consultations.
b. Third-Party Service Providers

We may employ third-party companies for:

    • Data hosting and storage
    • Analytics services
    • Customer support

These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose

c. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement various security measures to protect your information:

    • Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
    • Access Controls: Restricted access to personal information to authorized personnel only.
    • Data Storage: Secure storage solutions with regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

    • Access: Request a copy of the information we hold about you.
    • Correction: Request correction of inaccurate or incomplete data.
    • Deletion: Request deletion of your personal information.
    • Consent Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at info@i-care.care

6. Children's Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By providing your information, you consent to such transfers.

8. Compliance with Laws and Regulations

We comply with applicable data protection laws and regulations, including but not limited to:

    • HIPAA (Health Insurance Portability and Accountability Act): For users in the United States, we adhere to HIPAA regulations concerning the protection of health information.
    • GDPR (General Data Protection Regulation): For users in the European Economic Area, we comply with GDPR requirements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be effective upon posting to this page, with an updated revision date. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

    • Email: info@i-care.care
    • Address: I-CARE MED LIMITED 71-75 Shelton Street Covent Garden London, WC2H 9JQ, United Kingdom
    • Phone: +447438305388